Industore is committed to using best practice processes throughout its operations.
Click on the policy title on the accordion below, to reveal the policy wording. A PDF is available on request.
Industore specialise in the supply, installation, service and maintenance of Hanel automated storage and retrieval systems for businesses and organisations throughout the UK and Ireland.
Industore recognises that it has obligations to ensure the health and safety of all its employees, its subcontractors, its Customers, members of the public and all who come into contact with the company.
This Policy includes a commitment to comply with all applicable legal and other requirements that relates to our Occupational Health and Safety hazards.
Industore has implemented a formal Health & Safety Management System which sets out arrangements and procedures to ensure compliance with these obligations, and which also satisfies the requirements of the Standard BS ISO 45001:2018, including the commitment to the prevention of injury and ill health, and continual improvement and the framework for the setting and reviewing of OH&S objectives.
This Policy applies to all employees, who are required to work in a safe manner so that they do not endanger themselves, their colleagues or any other person, and do not put plant, equipment or work at risk.
This Policy has been communicated to all employees so that they are aware of their individual responsibilities. Appropriate training is provided by the company. Arrangements are also made for employees and management to consult on and participate in health and safety issues.
Health and safety performance and this Policy are reviewed regularly, and measures are implemented to achieve improvements in performance.
Industore specialise in the supply, installation, service and maintenance of Hanel automated storage and retrieval systems for businesses and organisations throughout the UK and Ireland.
The business is limited geographically to UK and Ireland. The business is not constrained by the size and cost of any project as long is the financial risk as managed. It is accepted that timescales to deliver bigger jobs would be extended with the customers’ consent.
The management and all who work at lndustore are committed to providing the highest possible level of service in satisfying the requirements of our Customers.
In order to ensure that we achieve excellence in all our activities we have implemented a formal Quality Management System, which satisfies the requirements of BS EN ISO9001:2015.
The company’s objectives which underpin the Quality Management System are:
• Our Customers’ needs shall be fully understood.
• Appropriate resources are provided in terms of facilities and relevant skills to fulfil Customers’ needs.
• The company strives to achieve the principle of ‘getting it right first time, every time’.
• The company is committed to a process of continual quality improvement and sets quality improvement objectives which are re assessed regularly.
• Progress towards the quality objectives is monitored.
The Quality Policy and quality objectives adopted by management have been made known to all employees.
This will be the foundation on which we will build continuing improvements in our performance and the effectiveness of our Management System.
The Quality Policy and the Quality Management System and the effectiveness of the Quality Management System are reviewed and updated regularly to take account of changing circumstances and Customer requirements, objectives and improvement opportunities.
Industore specialise in the supply, installation, service and maintenance of Hanel automated storage and retrieval systems for businesses and organisations throughout the UK and Ireland.
The business is limited geographically to UK and Ireland. The business is not constrained by the size and cost of any project as long is the financial risk as managed. It is accepted that timescales to deliver bigger jobs would be extended with the customers’ consent
The management and all who work at Industore are committed to the care of the environment and the prevention of pollution.
This Policy includes a commitment to comply with all applicable legal and other requirements related to our environmental aspects.
Industore seeks to minimise waste arisings, promote recycling, reduce energy consumption and where possible, to work with suppliers who themselves have sound environmental policies.
An essential feature of the Environmental Management System is a commitment to improving environmental performance. This is achieved by setting annual environmental improvement objectives and targets which are regularly monitored and reviewed. The objectives and targets are publicised throughout the organisation and all staff are committed to their achievement.
In order to ensure the achievement of the above commitments, the organisation has implemented an Environmental Management System which satisfies the requirements of BS EN ISO14001:2015, including procedures for emergency response.
This Policy and the obligations and responsibilities required by the Environmental Management System have been communicated to all employees and persons working on behalf of the organisation.
This website is the property of Richard H. Powell and Partners Limited. We take the privacy of all visitors to this Website very seriously and therefore set out in this privacy policy our position regarding certain privacy matters.
This privacy policy covers all data that is shared by a visitor with us whether directly via www.Industore.co.uk directly or via email.
PRIVACY POLICY
Our Privacy Policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website or via email.
- In operating our website we may collect and process the following data about you:
1.1 Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblog statistics and other communication data.
1.2 Information that you provide by filling in forms on our website, such as when you register to receive information, a newsletter etc or make a purchase.
1.3 Information provided to us when you communicate with us for any reason.
- USE OF COOKIES
On occasions, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers. Such information will not identify you personally, it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by us to analyse how visitors to Industore interact with the Website so that we can continue to develop this website and make it a better experience for our visitors. We may gather information about your general internet use by using a cookie file that is downloaded to your computer.
Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website. Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.
- USE OF YOUR INFORMATION
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
3.1 To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
3.2 To meet our contractual commitments to you.
3.3 To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
3.4 If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
3.5 Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected.
3.6 If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.
3.7 If you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.
3.8 Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.
- STORING YOUR PERSONAL DATA
4.1 We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.
4.2 Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
4.3 The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
- DISCLOSING YOUR INFORMATION
5.1 Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
5.2 We may also disclose your personal information to third parties:
5.2.1 Where we sell any or all of our business and/or our assets to a third party.
5.2.2 Where we are legally required to disclose your information.
5.2.3 To assist fraud protection and minimise credit risk.
- THIRD PARTY LINKS
You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
- ACCESS TO INFORMATION
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.
- CONTACTING US
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at mail@Industore.co.uk
If you prefer to write to us then our contact address is Industore, 1 Tollgate Close, Penarth Road, Cardiff, CF11 8UE